Can a auto insurance claims adjuster reopen an investigation after it has been resolved????
Geico assigned a wacko adjuster to me who is either real brilliant or extremely stupid. She decided to reopen an investigation that she had resolved and approved my payment.
The only reason they asssigned this woman is because my insurance is less than 55 days old.
Does this sound right?
She has kept me waiting disclosed all of her personal life and retreived info from my previous insurance carrier without my approval.
I feel she is overdoing it with my claim.
What rights do I have and how far can they go??
Whenever a claim is reassigned the new adjuster has a duty to review the entire claim and reopen the investigation if necessary. Adjusters can access your prior insurance history, without your consent, if necessary. It sounds like your claim is in the fraud unit which isn't a big deal....claims on relatively new policies are often looked at a bit more thoroughly everyday. But they just don't see a claim and say oh the policy is 55 days old let's move it to fraud. There are several underlying factors in addition to this that would cause it to go there. And once it's in the fraud unit the rules are drastically different. You don't have any rights and how far can it go? Worst case scenario to the district attorney's office or attorney generals office....but it has to be something pretty heavy to get that far.
